Preo facilitates payments for many event organisers and suppliers in Denmark and Netherlands, which is why you will see Preo Aps on your bank statement.

If you have a support request related to an event where Preo handled your payment, we’re here to help.

Please send an email to support@preo.live and include the following information to help us assist you as quickly as possible:

• Event and supplier name
• Order ID
• Amount paid
• Product purchased
• A short description of your request

Our support team will get back to you within 3–5 working days. Calls or messages to our office phones will not be answered.

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